BLOG: LATEST POSTS
UX Research Quick Tips: User Interview
/ August 17, 2015
If you wish to create a user-centered product, no one shall escape from conducting user research to garner insight from their users. User testing and interview are some of the most common yet very effective method to collect useful feedback about your product. New to user interview? ...
UX Research Quick Tips: User Testing
/ August 16, 2015
You understand your product more than anyone, if you already know what is the (real) problem, you probably know better than anyone else on how to fix it. User Testing (or UX/Usability Testing) helps to uncover the problems of your product. New to user testing? These Quick Tips for ...
MyKira GST Review: 6% GST can be confusing, but what about the app?
/ May 1, 2015
SNEAK PEEK: More than 20 usability issues detected, all users found the app confusing. On 1st of April (no April fool joke!), Malaysia moved into GST era with the implementation of the much controversial Goods & Services Tax. Love it or hate it, no one in Malaysia can escape GST. ...
Customer Journey Map: TELCO service experience in Malaysia
/ March 22, 2015
  I bet some of you must be questioning “what is a Customer Journey Map?”, because I asked this question before too. Now, I am going to tell you that a Customer Journey Map (or Customer Experience Map) is basically known as a useful tool for an organization to have a clearer ...
Uniqlo Malaysia & Singapore E-commerce Site: From Offline to Online.
/ February 28, 2015
Welcome to Uniqlo! In 2009, Japan’s No. 1 clothing retailer, Uniqlo expanded their business into Southeast Asia by launching their first store in Singapore. The following year, they entered Malaysia with the largest store in South East Asia. At present, they have more than 20 stores ...